FAQ's
Got coffee? Here's the small print.
How do I Pay?
Visa, MC, Amex, Discover, e-check/ debit, Paypal. Click "Check out" to go to the very secure Paypal site. If you don't have a Paypal account, just click "don't have an account" and fill out the credit card info. Make sure to click through ALL "buttons"! You'll know the transaction is complete when you get a receipt from Paypal. Debit cards/echecks take 3-9 days to clear-just like the old fashioned checks. We still take paper checks- just contact us so we can put your items aside so it won't sell out before your check gets here. Florida Residents pay 6.5%
Why Paypal? Can I charge over the phone?
Paypal services over 143 million active accounts. You can buy online without sharing any financial info even if you don't have a Paypal account. SO, if you buy from 50 online stores...only one place has your card info..Paypal. Seriously, we can't even tell if you paid by Visa or Amex. We see the item, address, name and email - which we'll only use to contact you about your order if needed. Paypal converts foreign currency, authorizes payments, processes electronic checks, issues invoices and more so there's no need for us to use two banking systems. Of course, if you have any problem with checking out, feel free to call!
When will I receive my item?
Items usually ship within 24 hours of receiving payment allowing for Sundays and holidays. We'll only contact you about your order if needed so please use an active email and check all  of your inboxes.. Please double check your info. Often an address is marked "Unconfirmed" because a business address is used without the business name so please write" Att: your name" after the business name. College housing also needs the Street name under the Hall name. Review your receipt from Paypal and contact us if you need to correct something- we can usually correct it on this end. If we're unable to reach you about an Order that needs info corrected we may cancel the order within 4 days. Echecks (debit card payments) and paper checks clear in 4-9 days and then ship.
USA Shipping:
Tracking is included on USA orders and you'll receive an email from USPS when it ships. Orders over $50, with a P.O Box, Apt# or addresses with multiple people (a university, office,etc.) come with "Signature Required" for your protection and so you're package is not sitting on your doorstep while you're away. Priority Mail packages are Insured as are First Class packages over $85.
INT'L SHIPPING:
Tracking is not available with First class International mail but you will receive a customs number trackable from your  Country's post office. Remember, some Customs departments are slower than others. International Orders over $50 sent First class mail may be sent in separate packages for your safety ( as in not "putting all your eggs in one basket") Priority Mail (insured to $50 ) is required by some Countries and packages that are not available for INS are sent Registered for signature.
Some countries are not allowing Sterling silver and gold now. Please check your countries restrictions. Many have specific ways sterling now needs to be sent- priority only, insured, registered,etc. and we try to stay on top of that.
Returns:
If you're not happy, we're not happy! We have a 60 day no hassle return policy with refunds up to 45 days and exchanges up to 60 days. Contact us to let us know if you need an exchange or return. Returns must have delivery  confirmation (tracking).
Contact us by email anytime- even after store hours! You can also call 407-414-0207 during our store hours, 10AM- 6PM EST., Mon -Sat.